Here’s our Privacy Policy, to let you know what we plan to do with any personal information you give us. Don't worry, it's very straightforward:

Potential Customers

If you’re not yet a customer and you contact us for information about our services, we need to process your details when we reply. We will be storing the details you enter (such as your name, email address and telephone number) in a digital form, and using those to send you the information you have requested. We would also like to send you the occasional marketing email or letter, letting you know about our services and any special offers. We will send no more than two such communications each month, and will keep your details on file for no more than three years. We only need your name and contact details, and we will rely on your consent for this. You have the right to withdraw consent at any later time – just let us know.


As a customer, we need personal information from you to help us to give you the best possible eye-care and service. We are aware that some of this will be highly confidential in nature, and will treat it accordingly, keeping it as safe as possible from prying eyes. In particular, we never store your prescription details electronically, only on paper, so it can’t be hacked into. This forms part of our contract with you, and our commitment to you as a valued customer.

We will not ask for information from you that is not relevant to our provision of eye-care services to you. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

We will keep your contact details such as name, email address, phone number and postal address on file and treat these as confidential. This forms part of our contract with you, and our commitment to you as a valued customer. We will not ask for information from you that is not relevant to the provision of services to you. We normally retain this, along with any prescription information permanently unless you tell us to discard it, as it can help ensure your next prescription is correct - opticians have been known to make mistakes, and it is better for all concerned if these are spotted before any lenses have been made! We will contact you each year to remind you to get your eyes tested, and up to once a month to let you know about any new services or special offers. You can opt out of either of these if you wish – just tell us.  Contact us >


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to our website. This offers us the ability to personalise our content for you, maybe greet you by name and remember your preferences.

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to help us understand the most relevant areas of interest to our visitors.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 26 months. is built on the SquareSpace platform. Details of the different cookies and that are implicit in this platform are available here >